return policy

Domestic Shipping

We use UPS for shipping, and have three delivery service options to choose from:

Delivery Service

Standard                                                              $9.95
5-7 business days, excluding holidays
Limited time offer: Free Standard Shipping on orders over $100

Two Business Days*                                            $14.95
2 business days after order ships, excluding holidays

Next Business Day*                                             $19.95
2 business days after order ships, excluding holidays

Orders placed on Friday (after 11 a.m. PT), Saturday, or Sunday, will be shipped on Monday except on Holidays. No orders will be shipped or received on Holidays. Orders placed on Holidays will be processed the following Business Day.

**For Two and Next Business Day services, order must be placed by 11am, Pacific time to ensure on time delivery. The shipment will arrive by the end of the business day. Next Day Orders placed on Friday will not be delivered until the following Monday.

Special Note regarding APO, FPO, PO Boxes:

  • UPS cannot deliver to APO, FPO, PO Boxes or anywhere outside the continental United States. APO, FPO, PO Boxes are shipped via USPS Parcel Post.
  • Please select Standard Shipping and allow 9 to 15 days to PO Boxes, and up to 45 days to APO and FPO.
  • Standard Shipping rates apply.
  • Delivery arrival date is not guaranteed.

Special Note regarding rural areas:

  • In rural areas, UPS Two and Next Business Day Service may not be available. In such cases, please allow an additional 3-4 business days for delivery. Delivery arrival date is not guaranteed.
  • Contact Customer Service at 877.887.PEEK if you need to confirm availability of UPS Two and Next Business Day delivery in your area.

International Shipping

We cannot currently accept International orders via our website. Call 415.887.PEEK to place an International Order.

International orders require 10 to 21 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. Shipping charge calculations are provided at the time your ordered is placed.

Duties, Customs and VAT

International orders are subject to Duties, Customs and Value Added Taxes. These charges must be paid upon receipt of your order, are are your sole responsibility. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Tax Policies (Where We Collect Sales Tax) collects sales tax in every state where we have a physical brick and mortar store location, which includes the following:
  • California
  • Arizona
  • Texas

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